What Information Do We Gather?
Information we automatically collect via industry standard web log files includes the URL from which you visited, the page you are visiting, your computer browser information and your IP address. We may also use automatic data collection devices such as "cookies" and "clear GIFs" (also known as "pixel tags" or "beacons").
Cookies contain specific pieces of information on your computer hard drive, and can be set to store information during a visit or for a longer period of time. Cookies are also used to help streamline your experience on the site, automatically logging you in during future visits, for example. You are free to disable cookies at any time if your browser permits. However, by doing so, you may not be able to use certain features of our site. If you are unable to submit a Request for Quotes while having cookies disabled, please contact our Customer Care department.
A clear GIF is a small graphic image, typically used in connection with cookies, that is placed on a web site or in an email message. A clear GIF can monitor certain user behavior, such as your usage of the web site, whether you opened an email message or whether you clicked on a URL in an email message. We do not collect personally identifiable information in this way, but if you provide us with personally identifiable information, we may associate that information with the information that is collected automatically.
We use local storage objects (LSOs) to store content information in order to embed videos on our website and to track usage of our videos.
Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.
As a prospective buyer using offerings on our site (such as our Request for Quotes service) to receive information from or about sellers, you are required to provide additional information so planetforklift.com can deliver these services to you. This includes contact information, basic demographic information, and your purchasing requirements. The information collected varies according to the different purchasing categories and can be viewed by visiting the different forms located throughout our site. We may also ask you for feedback about our service, which is collected and stored to allow us to continually improve our offerings.
As a supplier using offerings on our site (such as our Request for Quotes service to receive information from or about prospective buyers), you must provide information that allows us to deliver our service to you. This includes your contact information, information about your desired target markets, and billing information.
We also require you to provide certain information when you request our newsletters, sample lead service or other content or submit information for posting on public areas of this site (e.g., blogs, moderated discussions or bulletin boards).
Additionally, we may request that you provide demographic information. The specific information requested varies according to the different types of content you may request.
Some of the materials included on this site, including advertising, may be served by third parties. These third parties, in the course of serving such materials, may collect information regarding your use of this site and how you respond to e-mail communications, using methods that may include automatic data collection, and may use this information in order to present advertisements or other content that may be of interest to you on both this site and other web sites. Collection, use, disclosure and security of information collected by third parties are subject to the privacy policies of those third parties. If you would like more information about this practice or to opt out of having this information used by certain third-party ad servers to provide targeted ads, please visit http://www.networkadvertising.org.
How Do We Use Your Information?
planetforklift.com uses the information we gather to put buyers and sellers into contact with one another, to provide other features and functionality of this site, to improve your experience on our site through analysis and communication, for other purposes described in this policy, and for purposes disclosed to you when you provide information.
To Facilitate Transactions. Buyers or suppliers will receive emails and other communications from us to fulfill or facilitate the purpose for which the information was provided or a request to use a service on this site. You cannot opt out of emails that are necessary to provide our services. By using planetforklift.com's services offered on this site, you agree that we may use your personally identifiable information to contact you and deliver information to you related to those services.
Analysis. In our ongoing effort to improve the content and services we offer, we continually analyze the information we receive to identify trends and patterns in user behavior. Your personally identifiable information, when used in such a manner, is aggregated with others to amass enough data for such analysis and is not personally identifiable.
Testimonials and Feedback. We sincerely appreciate the feedback we receive from our users. Your feedback, both positive and negative, is forwarded to the appropriate departments at planetforklift.com as necessary so we can continue to monitor and improve the service we provide. We may also share testimonials in our marketing literature but will do so without including personally identifiable information unless we have expressly received your permission to do so. If you would like your testimonial removed, please contact us here.
Newsletters. planetforklift.com offers valuable content through email newsletters for both buyers and suppliers. If you no longer wish to receive any newsletter, we encourage you to opt out of these communications by changing your notification preferences as described below.
Other communications. planetforklift.com may send you email and other communications related to this site, your use of our services and the status of your account, which may include site updates and responses to your inquiries. In addition, planetforklift.com sends periodic surveys and other communications, all of which you can opt out of receiving by changing your notification preferences as described below.
Third Party Offers. We also may use your information to send you e-mail and other communications on behalf of third parties. Each of these communications will include instructions for opting out of receiving future third party offers from us. You may also opt out of receiving third party offers from this Site at any time by sending an e-mail to us with the subject line "opt out — third party."
How Do We Share Your Information With Others?
Our customer information is an important part of our business. As a result, we only disclose this information as described in this section. Our sharing of information to outside parties is described below. As part of our service to customers, we provide information to suppliers so that they can respond directly to you when you submit a Request for Quotes.
Prospective Buyers. To facilitate our business of matching buyers and suppliers, prospective buyers using our services will be provided information about suppliers relevant to the buyer's request or inquiry using such services. This includes supplier contact information, company background information and, where appropriate, ratings or reviews.
Suppliers. Similarly, suppliers whose products or services are relevant to a prospective buyer's request, and/or marketers, resellers and other service providers performing marketing, fulfillment and/or similar services on behalf of such suppliers with respect to the prospective buyer's request, may be provided with that prospective buyer's information. We contractually limit use of the buyer's information (including all forms of contact information submitted) by the seller to communicating with the buyer, or permitting its marketers, resellers or other service providers to communicate with the buyer, about their desired purchase. In addition, suppliers may receive information about buyers in a manner that does not disclose personally identifiable information. Examples include data that are aggregated across a group of buyers or feedback that is provided without attribution to a specific person or company.
Agents. From time to time, we may use the services of third-party companies to help facilitate our business activities. These include bill collection services, affiliate or incentive program providers, customer service organizations, e-mail and postal mail brokers, and marketing service providers. These companies are subject to confidentiality agreements with us and are prohibited from using the information we provide for any reason except to perform the functions that planetforklift.com has outlined for them.
Network Members. planetforklift.com has relationships with third parties to provide our services more broadly throughout the Internet to both buyers and suppliers. When a user has utilized these services through a member of our network, we will share information about these users with the affiliate as necessary. This information is typically reported in an aggregated format.
Advertisers. We may provide your information to third party advertisers (and/or to their service providers on their behalf) to market their products or services under contractual requirement to keep your personally identifiable information confidential and use it only to market and provide (directly and through third parties engaged by them for such purpose) their products or services. You may opt out of such disclosures by sending an e-mail to us with the subject line: "do not disclose." We also aggregate information about our collective users for potential advertisers who are interested in understanding whether their offering would be suitable to our audience. This information does not include personally identifiable information like your company name or email address.
Legal Requests. planetforklift.com is interested in protecting its members and the community at large. We will release account and other personally identifiable information to legal authorities when we believe it is appropriate to comply with the law, rules or regulations or to protect persons or property. In addition, planetforklift.com may choose to release information about you to relevant parties in relation to investigations of fraud, piracy or other unlawful activity.
Your information is stored on servers that are protected against unauthorized access through the use of safeguards such as "firewalls," encryption and Secure Socket Layers. We utilize many security techniques to protect your personally identifiable information. However, it is impossible to guarantee a perfect security system.
Account Information and Preferences
planetforklift.com provides a number of ways for you to manage your personally identifiable information.
Account information. If you need to update or delete your account information, such as your contact email address, you may do so by contacting our Customer Care department.
Notification Preferences. You have the ability to "opt out" or unsubscribe from certain e-mail communications, such as periodic surveys and our monthly email newsletter, that are not related to a requested service and/or the status of your account. To update your communication preferences, contact our Customer Care department. If you do contact the Customer Care department, please be sure to specify the type of email communication(s) from which you would like to opt out. Information about how to unsubscribe is also included in every communication we send.
Password. planetforklift.com suppliers may be issued a User ID and password to access their account. As a supplier, you are responsible for all actions taken with your user ID and password, including fees charged to your account. Do not share your password with any third parties, as you may be legally liable for any fees that are incurred. If you believe that your password has been compromised, you should immediately change your password or contact Customer Care.
Data Retention. We will retain your information to continue to offer you products and services. Please contact us if you wish to cancel or request that we no longer use your information this way. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We do not knowingly collect personal identifiable information from anyone under the age of 13. If it is discovered that we have collected personally identifiable information from someone under 13 we will delete that information immediately. Persons under the age of 18 are not eligible to use planetforklift.com's services.
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personally identifiable information from our blog or community forum, please contact us. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.
Notification of Change
Your Privacy Rights
We will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like this information, please submit a written request to our Customer Care. At your request, please specify that you want a "California Privacy Rights Notice." Please allow 30 days for a response.
If you have any additional questions or comments about planetforklift.com's privacy statement, please contact us: